Free tech support

One of the nicest things about being involved with customer support is being able to hear in first hand _real_ users fears and doubts.

Today i received an e-mail (at work) from a customer contemplating "migrating to a Ubuntu / Firefox solution" (his words) from Windows / IE and he was wondering if it would be safe to use our on-line banking service.

Yes it is. The only side effect is that the web app will work better in Firefox.

And since I am in a good mood, I will send him my personal e-mail for any tech support questions he might have in his migration.

It feels good to help a customer. :o)